Sunday, July 05, 2020
You are here: Support FAQ and Tips Live TV (FTG) Channel - No Audio / Video

Live TV (FTG) Channel - No Audio / Video

Why there is no audio or video from this particular channel, other channels are running fine?

Please verify the decoder for this particular channel if it is power on and operating normally.

Please verify the source to the decoder, the cable or connector might be loosen or faulty.

If the screen displays "You are not subscribing to this channel" / "Subscription overdue" / anything similar, kindly contact your provider.

Please restart / reboot the decoder if needed.