The hospitality industry is growing exponentially over the past 20 years and is maintaining its momentum fueled by increased income levels, globalization and reduction in travel costs. As in all growths, new challenges arise and the ability to adapt for hospitality providers is the key to ensure its competitiveness and market position.
At Select-TV, we have identified some of the challenges that are relevant to our product and service offerings and these are the challenges which EMAGINE Hotels address:
- Increasing guests expectations of services – quality, promptness, choices and personalized
- Increasing stakeholders expectations of yield per guests – maximizing income from each guests
- Increasing competition – brand equity positioning and strengthening
- Increasing guests in-room capabilities expectations – communications, information and entertainment